Refund policy
1. Purpose
This Returns and Refund Policy outlines the conditions under which Greenfield Tools may accept returns, exchanges, refunds, or replacements for products purchased through authorized sales channels. This policy is intended to comply with applicable Philippine consumer protection laws.
2. Scope
This policy applies to products purchased from Greenfield Tools’ official website (www.greenfieldtools.com.ph), authorized dealers, authorized distributors, and official online stores, unless otherwise stated.
3. Eligibility for Returns
Products may be eligible for return or exchange if they are received damaged, defective, incomplete, incorrectly shipped, or have manufacturing defects covered by warranty. Proof of purchase is required for all claims.
4. Non-Returnable Items
Returns or refunds may not be accepted for products that have been misused, modified, improperly installed, damaged due to normal wear and tear, or returned without proof of purchase, unless otherwise required by law.
5. Inspection Process
Returned products are subject to inspection by Greenfield Tools or its authorized service representatives. Approval of a return, exchange, or refund will depend on the inspection findings.
6. Refunds
Where a refund is approved, Greenfield Tools will process the refund using the original payment method whenever possible. Processing times may vary depending on the payment provider or financial institution.
7. Product Replacement
If a manufacturing defect is confirmed and replacement stock is available, Greenfield Tools may provide a replacement product of the same model or an equivalent model.
8. Return Procedure
Customers should contact Greenfield Tools or the authorized dealer where the product was purchased, provide proof of purchase, describe the issue, and follow the return instructions provided.
9. Shipping Costs
Unless otherwise required by law or agreed by Greenfield Tools, customers may be responsible for shipping or transportation costs associated with returning products. Greenfield Tools may cover shipping costs for products confirmed to have manufacturing defects.
10. Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable laws.
11. Policy Updates
Greenfield Tools reserves the right to modify this Returns and Refund Policy at any time. The latest version will be available on the official website.