Product Warranty.
Greenfield Products covered by this policy are subject to a limited warranty. The terms of the warranty agreement, including inclusions and exclusions, as stated on both the warranty card and on this site, are binding. Warranty cards are provided exclusively for Greenfield Products.
What's covered, and for how long.
Warranty for Power Tools
6 MonthsThe Greenfield Power Tools are warranted to be free from defects in materials and workmanship for a period of 6 months from the date of purchase, in which the product will be repaired or replaced at no charge to the Buyer.
This warranty is void if the product is damaged due to misuse, abuse, and improper handling, faulty installation or tampering with the product.
Warranty for Machineries / Generators
1 YearThe Greenfield Machineries/Generators come with a 1-year warranty for labor and 6 months against defects in materials or workmanship in which parts and/or replacement will be done free of charge.
This warranty is void if the Product is damaged due to misuse, abuse, improper handling, or faulty installation or if the Product has been altered, tampered or modified.
Warranty coverage.
Terms & conditions.
Warranty Coverage
- Greenfield Tools warrants that eligible Greenfield products are free from defects in materials and workmanship, subject to the terms, conditions, limitations, and exclusions set out in this Warranty Policy. This warranty applies only to products purchased from Greenfield Tools or its authorized dealers, distributors, or official online stores.
Warranty Period Calculation
- The warranty period begins from the date of purchase of the product by the End-User from our online shop. Proof of purchase, such as a sales invoice issued by the Greenfield Vendor, must be provided. This invoice should indicate the purchase date, product model, serial number, and the End-User's name.
- If the proof of purchase is unavailable, the End-User will be required to present a signed/validated certificate of purchase from the Greenfield Vendor. This certificate should include the product model, serial number, and purchase date.
- In the absence of both proof of purchase and a certificate from the store, if damage to the product is assessed by a Greenfield service center as resulting from misuse or abuse rather than a manufacturing defect, the cost of parts will be chargeable to the End-User. The Greenfield Service Center must obtain signed confirmation from the End-User agreeing to these charges.
Repair and Service
- Warranty repairs shall be carried out only by Greenfield Authorized Service Centers. Greenfield reserves the right to repair the product, replace defective components, replace the product with an equivalent model, or provide another appropriate remedy where permitted by law.
Warranty Exclusions
- Defects or damage caused by accidents, fires, floods, lightning, or other natural disasters.
- Defects or damage resulting from abuse, misuse, mishandling, negligence, use of non-approved accessories or consumables, or failure to follow the instructions provided in the handling manual provided at the time of purchase.
- Physical damage due to improper handling.
- Defects or damage caused by household pests.
- Units that have been altered, modified, tampered with, or repaired by anyone other than a Greenfield Authorized Service Center in a manner that affects the product's performance and stability.
- Units with altered or removed serial numbers.
- Units operated beyond the conditions stated in the manual, including improper installation, incorrect or unstable power supply, or voltage fluctuations.
- Liquid infiltration or use of harsh chemicals on the unit resulting in corrosion.
- Normal wear and tear of consumable parts such as brushes, filters and belts.
How to File a Warranty Claim
- Bring the product to an authorized Greenfield dealer or Greenfield Authorized Service Center.
- Present the original proof of purchase or Certificate of Purchase.
- Provide the complete product, including applicable accessories required for inspection.
- Allow technicians to inspect and diagnose the product before warranty approval.
Warranty Requirements
- A valid sales receipt or warranty card must be presented during service for warranty validation.
- Warranty is only valid with an original sales receipt or warranty card showing a clear and unaltered "Purchased Date," "Model Number," and "Serial Number."
- Warranty claims must include a completed warranty claim form, along with necessary documentation such as proof of purchase, serial number, and images of the damaged parts.
Additional Notes
- For units requiring major repairs, customers may be asked to leave the product for further evaluation.
- Warranty coverage does not include shipping or transportation costs unless specified otherwise.
- Replacement of parts during the warranty period does not extend the warranty coverage of the product.
Limitation of Liability
- This limited warranty is the sole warranty provided by Greenfield Tools unless otherwise required by applicable law. Greenfield Tools shall not be liable for indirect, incidental, consequential, or special damages arising from product failure.
Consumer Rights
- This Warranty Policy does not limit any rights available under the Consumer Act of the Philippines (Republic Act No. 7394) or other applicable laws.
After-sales & service.
Herco Trading Inc (HTI) — After-Sales Office
Main Office: Ground Floor, Coher Center, 1424 Quezon Avenue, Quezon City
Marton (Service Center): #23 Marton Road, Canumay East, Valenzuela City
8:00 AM – 5:00 PM (Mon–Fri) · 8:00 AM – 12:00 NN (Sat)
- Mark Lester Binoya — After-Sales Manager — 0992 722 6634
- Herco Service Center — (02) 8709 9041 / 0905 438 4071
- Danilo Labonete — Service Technician III — 0975 828 6964
- Ryan Aldrich Respicio — Field Service Sr. Staff — 0961 574 1447
The SVS Store
PampangaLot 3-C-8 Dau, Mabalacat City, Pampanga
Davao Antelop Trading Corporation
Davao CityUnit 3, KCN Warehouse, Rosa Sanz St., Barrio Obrero, Davao City
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