How can we help?

Orders within Metro Manila are typically deliverednext working day. Provincial deliveries usually arrive within2–5 working days, depending on your location. You’ll receive a tracking link as soon as your order ships.

Yes — delivery isfree on orders over ₱2,500. For smaller orders, a flat delivery fee is calculated at checkout based on your delivery address.

Absolutely. The moment your order leaves our warehouse you’ll get an SMS and email with a live tracking link, so you can follow it right to your door.

We deliver across the Philippines, from Metro Manila to most provincial areas. If your location is harder to reach, our team will contact you to arrange the best option.

Yes — choosestore pickupat checkout and we’ll have your order ready, usually within a few hours. We’ll message you the moment it’s ready to collect.

We accept Visa, Mastercard, GCash, bank transfer, Cash on Delivery and selected installment plans — all processed through a secure, encrypted checkout.

Yes. Eligible orders can be split into up to 12 monthly installments through participating cards and providers. The available options appear at checkout.

All prices shown on the site areinclusive of VAT, and an official receipt with the VAT breakdown is issued with every order.

COD is available in most serviceable areas. Please have the exact amount ready, as our couriers may not carry change for larger orders.

You have 30 days to return unused items in their original packaging for a refund or exchange. Items should be in resaleable condition with all accessories included.

Contact our support team with your order number and the reason for the return. We’ll send instructions and, where eligible, arrange collection or point you to the nearest drop-off.

Every Greenfield product is covered against manufacturing defects for 2 years from the date of purchase (parts & labour). Keep your receipt as proof of purchase.

Get in touch with your order details and a short description (photos or a video help us a lot). We’ll arrange a repair or replacement under warranty as quickly as we can.

Consumables and wear items — spark plugs, filters, blades, brushes and cords — aren’t covered, nor is damage from misuse, accidents or unauthorised repairs.

Add up the running watts of everything you’ll power at once, then make sure the generator’s running watts exceed that — with headroom for the higher starting watts motors briefly draw. Lights and a few tools suit a 2–4kW inverter; sites and home backup lean toward 6kW and up.

Inverter models are quiet and produce clean power that’s safe for electronics. Open-frame units give more raw output for the price. Diesel models run longer and tougher for heavy, continuous use.

Never. Fuel-powered generators release carbon monoxide, which is invisible and dangerous. Always run them outdoors in a well-ventilated area, well away from doors, windows and vents.

ProLite is our line for professionals on the move —pro-grade performance in a lighter, more compact build, like our IGBT inverter welders and well-balanced power tools.

Each product ships with its standard accessories and a quick-start guide. Fuel-powered models usually need oil and fuel added before first use (sold separately) — check the manual for the specifics.

Change the oil at the intervals in your manual, keep the air filter clean, use fresh fuel, and run it briefly once a month if it’s in storage. A little routine upkeep keeps it starting reliably for years.

No — you can check out as a guest. Creating an account just makes it easier to track orders, reorder and manage returns.

Reach us by live chat, email or phone (details just below). Our team is available Monday to Saturday, 8am–6pm.

Manuals and quick-start guides are linked on each product page, or under Support → Product manuals. Tell us your model and we can send the right one.

We’re always looking for partners. Head to Become a dealer or contact our trade team with your business details and we’ll be in touch.